If you have a technical or billing issue, contact the manufacturer.
Their contact info is above.
We are not antivirus software manufacturers. We don't offer tech support for any product on our site (or elsewhere for that matter).
We test and review the products and report our findings. That's it.
If after you've contacted the manufacturer, you're still unable to get things resolved, then contact us.
Because of our relationships with these companies, we can usually help get problematic issues resolved.
If you need help choosing the right software or want to report your experience with a particular program or its tech support, we want to hear from you.
This is a free service.
During our regular business hours (10-6PST), we take calls live and respond almost immediately to emails.
We answer every call ourselves, here in the U.S. and give honest answers and A+ service to everyone.
Sometimes, we get backed up with calls and emails, so if your call goes unanswered, or we don't respond to your email in seconds, it's (probably) not because we're at the beach.
Chances are we're helping someone else who also wants some honest professional advice on how to keep their PC safe, too.
We will get back to you as soon as we're able.