Overall Score 68%
Trend Micro Box

Trend Micro Security Software Review

While Trend made huge progress with virus detection and removal this year, they dropped the ball elsewhere with this software.

For us, for something to be an Internet Security Suite, it must have a software firewall. Somehow though, despite its name there's no software firewall. At all.
$79.95
$39.95
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Introduction

Trend Micro has been one of a handful of companies that continues its efforts to remake its products annually—mostly unsuccessfully in our view. While this year's version of Trend Micro Internet Security 2015 is a step in the right direction, there are too many factors that weigh it down.

The basic antivirus and malware protection was generally average with virus detection, removal, and blocking scoring mid-pack, but deeper problems such as rootkits and trojans proved more difficult.

The user interface is much more visually appealing than previous versions, but it's still not as easy to use as it should be.

Finally, Trend Micro's technical support is a mixed bag.

On one hand, the support pages are well thought out and informative, but on the other hand, their premium support for more serious issues is incredibly expensive.


Virus & Spyware Protection: 68%

  • Trend Micro Internet Security 2015
    Trend Micro Box
  • SCORE: 68%
    Original:
    $79.95
    Discount:
    $39.95
Virus, spyware, and general malware protection was average for Trend Micro Internet Security 2015. While our in-house tests score near the top, independent testing results told a different story.

Real-time protection scored average, while virus removal was slightly higher. As we saw with Avast's Internet Security this year, Trend Micro also had false positives.

We won't say it was plagued with them, but it did have more than any other suite we tested. So, we'll say it definitely could have been better, as could its rootkit detection.

Overall, average scores.


Resource Usage: 75%

Trend Micro's resource usage was low when running idle: CPU usage was less than 1%, while memory usage hovered around 101MB.

When running a full system scan, Trend Micro's resource usage skyrocketed.

CPU usage peaked between 80%-100% remaining that high during the entire scan, making it the greediest resource hog we tested this year.

Memory during a scan was also high ranging between 100MB and 135MB on our test PCs with 2GB of RAM each.


User Interface: 78%

Click images to enlarge

On the surface, the user interface is modern and well designed. Each section is slightly animated and responsive to clicks, having a sliding or bouncing effect.

Whether or not you like it is a personal preference. We could take it or leave it.

The problem is each click requires a second or two to get to the next screen, completely unnecessary and a total waste of time.

Next some of the options are jumbled together and somewhat obscure.

You have to hover over certain graphics to see what functions they actually are rather than just labeling them for efficiency.

If you're not frequently managing the software, as you'd hope to be, you're unlikely to memorize what all the buttons do, which means you'll waste still more time moving the mouse around and hovering.

If you're on a tablet PC, of course, there is no hover function, which means even more time wasted as you meander around in the software.

Finally, each inner section contains further buttons that open up new windows for configuration.

This can get annoying because you're continually opening and closing windows to get back to where you started.

A nice effort from Trend Micro on the visual front but a poor effort on usability front.


Technical Support: 60%

Trend Micro provides a wide array of tools, help topics, and instructional videos in their technical support pages. Most of it's labeled well and easy to understand.

The problem we have with Trend Micro's support starts with their overpriced premium services.

Like many (but not all) antivirus companies, Trend Micro offers a series of paid service packages for person-to-person support.

These packages range from $119-$179 per year for services such as installation, virus removal, and configuration, etc. What this means is if you get a virus that Trend Micro can't block or remove, and you need hands-on help, it's going to cost you a pretty penny.

In our opinion, full, free technical support should be a given.

A few antivirus companies (notably VIPRE and ESET) already provide this, yet Trend Micro still remains behind the times with over-priced technical support.


Conclusion - Overall Score: 68%

  • Trend Micro Internet Security 2015
    Trend Micro Box
  • SCORE: 68%
    Original:
    $79.95
    Discount:
    $39.95
  • Average anti-spyware
  • Decent virus detection on infected PCs
We applaud Trend Micro for a good effort this year. Their Internet Security suite looks better and has decent antivirus protection. As much as we'd like to lump more praise on them, that's where the praise ends.

The user interface is too stylized with too little attention paid to usability.

And Trend Micro's technical support needs to catch up with the more progressive antivirus companies that are offering full service for free.

Top that with a heavy system footprint, and Trend Micro Internet Security 2015 doesn't fit the bill.


Software Version 2015
Supported Operating System (OS) Windows XP, Vista, 7, 8, 8.1
Minimum RAM Required 2 GB
Minimum Space Required 1.5 GB
Required Processor Speed 1 GHz
Money-back Guarantee 30 Days
Software Manufacturer Trend Micro
Click images to enlarge
Home Screen
Device
Privacy
Data
Family
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